In a campsite, the receptionist’s mission is not limited to providing room keys or information. It actually consists of ensuring customer satisfaction throughout their stay. As a result, this position is crucial in the world of outdoor hospitality (HPA). Candidates must therefore have the qualities required for this function and this sector of activity.
The technical skills needed
A campsite receptionist must above all speak English, having at least a B1 level. It will thus be able to receive the majority of foreign customers and partners. It is indeed the language of international communication par excellence. Without any knowledge of English, it is difficult to land a contract, even knowing where to find a job for camping receptionist.
The professional must also be familiar with IT, web browsing, GDPR and essential software in the hotel industry. In particular, he will be able to:
- Plan, check and confirm reservations on the dedicated program (software, SaaS, mobile application, etc.);
- Collect, manage and use customer information (reservations, habits, payment methods, loyalty privileges, etc.);
- Comply with regulations regarding the use of personal data;
- Coordinate the teams and hotel services offered;
- Facilitate the connection of campers with the various local stakeholders (taxis, museums, historical sites, leisure centers, etc.);
- Hold cash…
Digitalized operations can vary significantly depending on IT structures and solutions. In any case, the receptionist is expected to demonstrate versatility and a great capacity for adaptation. There are also tools concentrating the essential functionalities for campsites. Consequently, the receptionist will use a program centralizing key customer and establishment data on a daily basis.
The importance of communication for a camping receptionist
Communication skills are particularly important to being a good campsite receptionist. Indeed, this professional must know how to communicate clearly with other members of the team and campers. Communication is also essential in all tourism professions. It makes it possible to guarantee the efficiency of staff, the quality of services and customer satisfaction.
Following this logic, knowledge of foreign languages must make it possible to hold a conversation and understand the expectations of campers. This mastery corresponds to level B1, according to the CEFR standard (European framework of reference for languages). Apart from English, the practice of a second foreign language is also a great asset in the sector.
Depending on the structure, the manager may have a certain predilection for a candidate speaking Spanish, Italian, German, Dutch, etc. Preferences in this area are often based on the specificities of the campsite (region, services, profiles who appreciate the setting, etc.). ). On the other hand, ease of communication is important for interacting with the establishment’s partners and service providers.
A positive attitude: always!
A campsite receptionist works locally in a privileged setting for holiday stays. In other words, he will be in direct and regular contact with clients looking for relaxation as well as a change of scenery. The welcome should therefore be warm and friendly. In addition, the reception will play a crucial role in the soothing and memorable nature of the stay. It will be necessary to maintain a positive attitude, pay attention to the needs of campers and be responsive.
Concretely, for example, a family wishes to book in a nearby water park. However, the establishment is closed during the planned time slot or for the entire duration of the stay. In this case, it is important not to let the exchange end in disappointment. The customer may in particular be redirected to a different park or another activity. Ultimately, the idea is to offer leisure activities and places to brighten up the holidays of the people in question.
The receptionist must also demonstrate empathy to avoid disappointing or worrying customers with the expected services. He is therefore supposed to remain positive and patient, despite possible technical or organizational concerns. Plus, a positive attitude is as contagious as yawns and smiles. It will therefore help to improve the working atmosphere and the quality of vacationers’ stay.
